Cancellation Policy

We understand that schedules can change, and we do our best to be flexible while respecting the time of our clinicians and families. We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment:

• • More than 48 hours’ notice: No charge.
  • 24–48 hours’ notice: 50% of the session fee will be charged.
  • Less than 24 hours’ notice: Full session fee will be charged.
  • No-shows (appointments missed without any notice): Full session fee will be charged.

Repeated short-notice cancellations may affect future booking privileges.

This policy allows us to maintain consistent care for all families, and offer openings to those on our waitlist.

Please note: If you book an appointment within 48 hours of its scheduled start time, our cancellation policy still applies.

Missed appointment fees cannot be claimed through extended health benefits.

LATE ARRIVAL POLICY:
If you arrive late to your appointment, the session will still end at the originally scheduled time, and the full session fee will apply.

We will always do our best to make the remainder of your appointment meaningful and supportive. However, extended time cannot be guaranteed, as this impacts the care of families booked after you.

If you anticipate being late, please call us as soon as possible so we can plan accordingly.

INCLEMENT WEATHER POLICY:
For inclement weather during the winter months, we follow the York Region District School Board updates regarding weather. We will waive our cancellation fee should schools be closed.